Stores and Services

Are any stores open 24 hours?

Currently, none of our stores operate 24 hours. For the hours of operation for your nearest store, please visit the Store Locator on our site.

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What are the Superstore store hours and holiday hours?

For the hours of operation and holiday hours for your nearest Superstore, please select your store.

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Where can I send a Donation/Sponsorship request?

Please visit our corporate website at http://www.loblaw.ca/en/comm_main.html for guidelines and information on how to submit your request. Please note that corporate donations and store donations follow a different submission process.

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How can I apply at Loblaws?

Please visit us at our corporate website at http://www.loblaw.ca/en/empl_headoffice.html for our online application process.

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What are the payment options available at Loblaws?

We accept PC Mastercard, PC Bank Card, Mastercard, Visa, Interac and Cash.

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Why don't you accept American Express?

Loblaws is dedicated to providing the maximum amount of savings for our customers. To keep our prices as low as possible, we must also keep our costs low. There are a number of ways in which we try to do this. Accepting MasterCard and Visa as the only form of credit card payment is another example of how we keep our costs down. American Express is a more expensive form of credit to our business, which is why we chose to carry only MasterCard and Visa much in the same way that we may only carry certain national brand groceries if they represent greater value for our business and our customers. Using President's Choice MasterCard reinforces our mission of offering our customers innovative products at great prices. It is a no fee card with a tremendous loyalty program which provides our customers with "PC points" which can be redeemed for free groceries and other rewards.

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How can I apply for a PC bankcard or PC MasterCard?

You may obtain an application at any of our stores. Online applications are also available at www.pcfinancial.ca.

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How may I set up a House Charge Account?

If a House Charge Account is available to your location, you can receive an application at the customer service desk. The application will then be processed at Head Office and you will be notified of your approval.

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Why do we charge for shopping bags?

Our goal with this program is not to produce additional revenue: it's to reduce the overwhelming number of plastic bags currently in use. Canadians take home approximately 55 million plastic bags each week. As the largest national food retail store in Canada, we estimate that this significant move will result in a 55 per cent decrease in the number of plastic shopping bags it distributes and help to eliminate one billion plastic shopping bags from landfills in 2009. Ultimately, we believe this will benefit us all.

A portion of the proceeds from the charge on plastic shopping bags from Loblaw corporate stores will be donated to WWF-Canada to support environmental programs. WWF-Canada shares our deep commitment to respect the environment and has demonstrated its ability to drive positive results in helping Canadians take action on the environment. Any resulting surplus, if applicable will be reinvested in the business - in price and customer service.

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How can I obtain gift cards and where can I use them?

Gift cards can be purchased and redeemed at any of our stores. If you would like to purchase a larger amount of gift cards in excess of $2000.00, please contact us at the following:

Phone: 1-877-776-8446

Email: certifcat@provigo.ca

Fax: 866-277-5077 and we will gladly assist you.

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Which stores offer the "Upstairs @ Loblaws" classes and programs?

Please visit us at www.pccookingschool.ca for locations and registration. For assistance, please contact 1-800-296-2332 Extension 3.

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Why do cashiers no longer package my groceries?

We constantly challenge ourselves to find greater efficiencies in order to provide faster service while keeping our prices competitive. The Bag-Your-Own program was implemented in a further effort to provide the fastest possible experience at check-out. In addition to ensuring that cashiers are freed up to process a greater number of customer orders, the program also provides the further benefit of lower pricing throughout the store attained by labour savings.

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What's the difference between Loblaws Great Foods and Loblaws (Or Loblaw Superstore and Real Canadian Superstore)?

Differences between banners such as Superstore and Loblaws are driven by our mission to be Canada's best food, health and home retailer by exceeding customer expectations through innovative products at great prices.

We know that all our customers are unique, and we've created unique experiences in each of our banners: Superstores offer expanded beauty, home and general merchandise sections with lower-cost service models from what you know in Loblaws. Great Food stores offer some unique, market specific service ideas and food products in select locations.

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Why can't I return my purchase at Superstore when I bought it at Loblaws, they belong to the same company?

As our Customer, your experience in our stores is very important to us. If products are being returned, we need to improve how we're meeting your expectations. So that we can focus energy where it's needed, we require returns to be given back to the same banner as they were purchased from. This also ensures you receive the full, fair price you paid.

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Why do you not offer cardboard boxes as a free alternative to plastic bags like No Frills?

Loblaw Companies Limited is committed to recycling as much material as we can. To ensure that the millions of boxes we receive are recycled in our national programs, they may not be readily available for our customers. In addition to our national recycling programs, No Frills stores have a tradition of reusing cardboard boxes by providing them to customers for their groceries. For more information on our recycling programs and other environmental initiatives, please click to our Corporate Social Responsibility Reports for the way we do business.

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My store rearranged everything and now I can't find the products I purchased regularly?

In reviewing our store formats across the country it became apparent that the same products are located in many different areas of each store, and we have been trying to determine the most appropriate consistent location for these products in all of our stores. Accordingly, we are attempting to align our stores with a pattern that is consistent with the shopping habits of the majority of our customers. For example, the store departments will be arranged to go from non-food (i.e. pet, paper, laundry, cleaners, etc) to beverage and snack followed by cooking, ethnic, baking, lunch categories, breakfast and finally dairy/frozen. Having said this, these store transitions are always motivated by a desire to improve the shopping experience of our customers, not to overwhelm or frustrate them.

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When I purchase a reduced item, why is the original price not displayed?

When purchasing a random weight item, the price will only have the price per /lb or /kg on the sticker as there is no way to weigh and price these items prior to them being placed on the reduced rack.

All products that are scanned will have the original price stated on the reduced sticker.

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What is your Return Policy?

Returns with Original Receipt: Grocery and non-food items may be returned for exchange or refund within 14 days of purchase with original receipt. We will gladly offer an exchange on product after 14 days of purchase date with original receipt.

Returns without Original Receipt: If you can't locate your receipt, simply provide photo identification and we will gladly offer an exchange on product in its original sealed package.

President's Choice & No Name: If you are not completely satisfied with the quality of any President's Choice or No Name products simply return the product for exchange or refund with the original receipt.

Clearance Items: Any product marked for clearance will be deemed final sale.

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Pharmacy - How does e-prescription work?

You must personally drop off your prescription at any DRUGStore Pharmacy for the initial dispensing of your maintenance medication. When you would like your prescription refilled, you can use e-prescription to place your refill order.

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Pharmacy - How long does it take for a refill order to be processed by e-prescription?

We require a minimum of 24 hours to process your refill order. However, when using e-prescription, you select the date that you would like to pick-up your prescription.

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Do stores prepare fruit baskets?

Fruit baskets can be ordered through our floral departments and Salad bars. Kindly contact your closest store for more information. Visit the store finder on our website to locate more information. 

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Are there any 24hr Superstore stores?

The real Canadian Superstore does not have any 24hr stores. For the hours of operation for your nearest Superstore, please visit the store finder on our site.

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Do all stores provide free parking?

All stores provide free customer parking. Time restrictions may apply. Please feel free to contact your store of choice directly for further information. Visit the store finder on our site for more information regarding our stores.

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Do stores prepare fruit baskets?

Fruit baskets can be ordered through our floral departments and Salad bars. Kindly contact your closest store for more information. Visit the store finder on our website to locate more information. 

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I am interested in seeing what you offer Brides in terms of flowers and cakes. Do you have a brochure?

The best way to learn about how we can help with your wedding is to visit your closest Floral department. There we can meet with you and discuss the best options available to you.

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How will I receive my Photolab print order?

We use Canada Post's Expresspost service to mail you your order.

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How much is charged for Photolab print order delivery?

We currently charge $2.99cdn for all print orders delivered within Canada and $3.99 per order anywhere in the US. For all other photo gifts we charge $4.99cdn per order delivered in Canada or the US.

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Can I pick up my order in a Photolab store?

Yes! Now, you can pick up your prints at selected stores. There will be no delivery charge for this service, please check out our website for store locations near you. We do not offer in-store pick-up on photo gifts.

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PhotoLab - Can I include a personal message with my orders?

We encourage it! When you are 'checking out' with your order you will be asked whether you would like to include a personal message for the recipient. In addition, you will be able to choose from our selection of special occasion cards which will be attached to your order.

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PhotoLab - Do you offer matte finish on prints?

Yes.

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PhotoLab - Can I add more credits to my account?

No. At this time we can not add more credits to your account, you will have to purchase another prepaid account.

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PhotoLab - What forms of payment do you accept?

We accept MasterCard or Visa for payment for shipped orders, and we accept credit, debit and cash for store pick-up orders.

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PhotoLab - How long will it take for my order to arrive?

Depending on the products you have ordered, the delivery times will vary.

Regular prints (4x6, 5x7, 8x10)
For stores that are setup to print online orders in store:
1-2 business days for the order to be printed.
For stores that are not setup to print online orders in store:
5 business days (not including weekends and holidays) for the order to be printed and shipped to the store. Delivery times depends on the distance of the store from the photolab fulfillment site.

Specialty prints/ Photo gifts:
These orders are done at the photolab fulfillment site and shipped to the stores:
5 business days (not including weekends and holidays) for the order to be printed and shipped to the store. Delivery times depends on the distance of the store from the photolab fulfillment site and the type of product.
Mail delivery orders take 10 business to be printed and shipped. We use Canada Post's Expresspost service to deliver your order, which will require 10 business days.

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PhotoLab - I have lost my account and/or pin number?

Not a problem, simply contact us at customerservice@photolab.ca, we can find this information for you by searching for the name the account was registered under, after verifying you information, we will send you your account and/or pin number via email. This process may take up to 1 business day.

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PhotoLab - Can I get a refund on prepaid prints?

Please contact our customer service department at customerservice@photolab.ca, we can make partial or full refunds on your prepaid account. If you have used your account to process pictures, simply contact us and return your images for a full refund.

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PhotoLab - What if I have a discrepancy between the credits I have?

Please contact our customer service at customerservice@photolab.ca, we can trace all orders placed with your account.

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PhotoLab - Do I have to pay extra for delivery?

Depending on the available value left on a prepaid account, prepaid accounts will pay for taxes and delivery cost, however, we offer free in-store pick-up at selected locations, please see our site for the store locations near you.

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PhotoLab - Can I use my prepaid account at your store locations?

No. Prepaid accounts are only to be used when buying prints online.

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PhotoLab - Can I use my prepaid account to buy other size prints?

Yes, you can use your prepaid account to buy any other size prints or gifts.

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PhotoLab - How do I purchase prepaid prints and how long does my account last for?

First you will have to purchase a prepaid account online. Immediately after your purchase when you click on confirm, you will be given your account and pin #, please write this down or print out this page. In addition, an email will be sent to you with your account and pin number. Now you're ready to upload your images. Once you have done this, enter your prepaid account and pin number in the spaces provided at the top of checkout step #1 and proceed to check out. The next screen will show your prints at regular price, however, your total will reflect the amount taken from the prepaid account. Prepaid accounts are used to pay for taxes and delivery cost or you can select no charge store pick-up. Your account will be active for 1 year from the time purchased, all credits will be lost after that and will not be refunded.

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PhotoLab - How long are my photos kept on your system?

All orders are kept for a period of 15 days before being deleted. Any requests done after the 15 days period would have to be reordered.

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PhotoLab - Where do my pictures go when I upload?

When you upload your pictures, copies of your pictures are transferred to our servers. We then create smaller copies so that you can easily view them on the Internet. Your pictures are only kept for 15 days and are then deleted. If you place an order, a copy of the picture will be sent to the printer. We do not keep copies of your pictures.

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PhotoLab - What file size should I use in order to get a quality print?

While true resolution is really the combined effect of a number of factors, including lens sharpness, contrast range, focus accuracy, and shutter speed; image resolution is generally a measurement of how much information is stored in a digital photo. Resolution is measured in pixels for digital cameras, pixels per inch (ppi) for scanners or monitors, and dots per inch (dpi) for printer output. For example, an image's resolution is the product of the number of pixels in the width and height of the image. This may be described as being 640 x 480 or 307200 pixels. Higher resolution photos have more pixels, and while they allow for more detail, they result in larger file sizes. The more pixels that an image contains (higher resolution), the better the picture.

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PhotoLab - How does your quality compare to 35mm processing?

Our processing uses the latest technological advancements to ensure that your digital images are printed with the same vibrant colours and sharpness that you have enjoyed from your 35mm camera. We also print your pictures on long lasting archival quality paper which will ensure that your pictures retain their true qualities for years to come so that you will always be able to enjoy your memories.

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PhotoLab - My credit card number failed - What should I do?

Ensure that you are entering the correct credit card number and expiration date. If you are still having trouble, use the Contact Us form to explain your problem. Be sure to include any errors that you were given during your attempts. Do not include your credit card details.

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PhotoLab - What forms of payment do you accept?

For shipped orders, we accept MasterCard or Visa. For store pick-up orders, we accept credit cards, debit cards and cash.

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PhotoLab - How long will it take for my order to arrive?

Once you have placed your order, we may require up to 5 business days to process, print and prepare it for shipping. We use Canada Post's Expresspost service to deliver your order, which will require another 2 business days. Therefore, in total your order may take up to 7 business days for home delivery and up to 2-3 business days for store pick-up.

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PhotoLab - Why does the processing time take longer with TIFF files?

The system only processes JPEG files. TIFF files will be converted to JPEG upon receipt - this is why there will be a delay when processing the images after uploading. TIFF's are also fairly large files so sometimes they may be larger than the maximum resolution allowed. The best solution is to pre-convert the files to JPEG in an application such as Photoshop before upload - this will assure the quality of the file conversion.

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PhotoLab - How long does uploading take?

Depending on your connection to the Internet and file size that you are uploading, it takes about 2 to 3 minutes to upload a single 200KB file over a typical phone modem connection. For example, for 10 such images, it may take 30 minutes to complete the upload. If you have an ADSL, ISDN or a cable modem connection, your upload time will be much shorter.

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PhotoLab - How do I get my digital files from my computer to your service?

Click on the image of the camera on the home page. This will take you to our upload page, where you will be directed on how to upload a copy of your digital file to our servers for ordering.

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PhotoLab - What is the difference between printing at home and your prints?

We use the highest quality archival print paper to print your images. This will ensure your pictures do not fade and will retain their true qualities for years to come. Archival paper combined with the most technologically advanced printing equipment produces a quality print that not only gives you maximum performance from your digital camera, but is also far too difficult and expensive to do with home equipment.

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PhotoLab - How do I cancel my order?

Your order is considered accepted only if and when Photolab.ca sends an order receipt email to your email address titled, "Photolab Printing Receipt". Cancellation of an order is not possible after Photolab.ca has sent an order print completion and shipping notice email to you. If you wish to cancel an order that has not yet been accepted, you may request a cancellation through our English (contactus@photolab.ca) or French (serviceclientèle@photolab.ca) online support system. However, Photolab.ca fills orders quickly and may not receive your cancellation request before your order is processed.

If we are unable to cancel your order before it has been processed, be assured that you can return any unwanted items to us after you receive them. You will have the option of returning the items to us by mail or directly to your nearest in-store Photolab, whichever is more convenient for you.

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PhotoLab - Once I have uploaded, how do I order?

Once you have uploaded all the digital images you would like to order, you will be taken directly into the shopping cart, use the drop down menu beside each photo to select the print size or photo gift you desire.

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Flower Markets - How do I get a refund if I am not satisfied?

Please email us at customerservice@flowermarkets.ca within 5 days of receiving your order. Please include a telephone number where we can reach you.

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Flower Markets - What is your guarantee?

We guarantee the delivery of fresh, beautiful flowers and plant arrangements to your complete satisfaction on every order. If for some reason you or your recipient are not satisfied with the item as delivered, please contact us by email within 5 days. Email us at: customerservice@flowermarkets.ca.

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Flower Markets - How long does it take to prepare an order?

We request a minimum of 48 hours to prepare your order. Of course if you absolutely have to have something sent off right away then it's best to call one of our Floral Shops directly. Please note that multiple orders may require more than the minimum 48 hour preparation time.

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Flower Markets - What if something breaks in shipping?

All of our glass and fragile items are carefully wrapped to ensure their safety in shipping. If you or your recipient receives your product in less than perfect condition please contact our customer service immediately and we will do our best to resolve the problem as quickly as possible.

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Flower Markets - How much is delivery?

Our delivery charges depend on the location of where your order is being shipped. Our online service has a delivery cost feature that allows you to determine the cost of any delivery.

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Flower Markets - When will the order be processed on my credit card?

We will request a pre-authorization on your credit card once the order is received at our order desk. We will then process the actual transaction to your credit card anytime after you've placed your order to the time your order is shipped.

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Flowert Markets - What exchange rate does Floral Shop use?

Your credit card company will use a daily exchange rate which will be calculated on the day the order is charged to your credit card. For an estimate of the cost of an order in a foreign currency use the Bank of Canada's exchange calculator at http://www.bankofcanada.ca/en/exchform.htm — simply enter the amount in Canadian dollars and then select your currency. Please note that credit card companies may charge a higher exchange rate or charge a currency exchange fee.

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Flower Markets - Where do Floral Shops deliver to?

We can arrange delivery of your floral arrangement to almost anywhere in the world. However, confirm that our online service ships to the address you would like. If our online service does not ship to your address, you can use our ftd network to place orders to almost anywhere in the world.

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Flower Markets - What taxes will I be charged?

Taxable items shipped to addresses in Canada will be subject to the GST (7%). Dependant upon the province of delivery a provincial sales tax will also be charged for provincially taxable items. Orders being shipped outside of Canada may be subject to international customs clearance and duties. Unfortunately, we are unable to provide further details of specific customs and duties.

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Flower Markets - Can I include a personal message with my orders?

We encourage it! When you are 'checking out' with your order you will be asked whether you would like to include a personal message for the recipient. In addition, you will be able to choose from our selection of special occasion cards and we will attach it to your order.

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Flower Markets - When will my order be delivered?

It's up to you. If you place your order before 3:00 pm we will ensure it is delivered the day after next, excluding Sunday. Unfortunately we can not guarantee a time of delivery which depends on the region, weather conditions and number of orders on that day.

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Flower Markets - How do I know if the item I ordered is in stock?

We do our best to ensure that we always have the widest selection of flowers and colours in stock at all of our floral shops. However, if you have ordered an arrangement that we are not able to complete, we will contact you directly to suggest other floral substitutions. Our goal is to make you happy and pleased with our service and quality!

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Flower Markets - Can I order customized floral arrangements?

Of course! With our wide selection of amazing flowers we love creating customized arrangements for your special needs. We can tailor an order based on any occasion, a budget, a theme - you dream it and we'll deliver it!  Contact our order desk at 1-800 472-7363.

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How can I order flowers?

Flowers can be purchased online at www.flowermarkets.ca, by phone at 1-800-472-7363 or directly by calling an individual store. Visit the store finder on our website to locate more information.

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Pharmacy - Is there a limit to the number of e-prescriptions that can be placed at one time?

No. You can use e-prescription to complete all your refill orders.

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Pharmacy - Will I still receive health care counseling from my DRUGStore Pharmacist if I use the e-prescription?

Yes. When you pick-up your refill order, our Pharmacists will provide health care counseling and are available to answer any questions you might have.

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Pharmacy - Does e-prescription allow me to pay online?

No. You will pay for your order refill when you come into the store to pick it up.

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Pharmacy - Can any prescription be transferred?

Most prescriptions can be transferred. However, if your prescription is a benzodiazepine drug, it can only be transferred once and cannot be transferred again. Narcotic or Controlled drug prescriptions cannot be transferred at all. Your DRUGStore pharmacist will be able to assist you or answer any questions you might have about transferring prescriptions.

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Pharmacy - Can I use e-prescription any time of the day?

You can use the e-prescription service any time of the day, however, you can only pick up your prescription when the pharmacy is open.

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Pharmacy - Can the refill order be sent to me?

If your local DRUGStore Pharmacy currently delivers then yes you can have the prescription delivered to you upon request, at nominal delivery cost. However, you will have to contact your DRUGStore Pharmacy directly in order to request this service.

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Pharmacy - If I dropped off my prescription at another Pharmacy location, other than DRUGStore Pharmacy, can I still use e-prescription?

Currently the e-prescription service is only available for customers who dropped off their prescription at a DRUGStore Pharmacy location. However, contact your DRUGStore pharmacist and they will be able to assist you with this request.

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Pharmacy - Can I pick up my refill order from a different DRUGStore Pharmacy?

Yes, you can choose to pick up your refill order from any DRUGStore Pharmacy location within the same province. If you are moving or on holidays and wish to transfer your prescription to another province, please contact your DRUGStore pharmacist as there may be different requirements for transferring prescriptions in other provinces.

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Pharmacy - If I have a new prescription, can I use the e-prescription service?

No, currently e-prescription is only available for refills based on prescriptions that have already been dropped off personally at a DRUGStore Pharmacy.

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Pharmacy - Does my doctor need to set up an account?

The doctor does not have to set up an account. The e-prescription service works on the relationship we have with you. back to top

Pharmacy - Do I need to set up an account?

There is no account needed with e-prescription. We have developed a convenient and confidential method of capturing your prescription information each time you place an order, without having to set up an account.

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Pharmacy - Is the information confidential?

The information we collect is completely confidential. All we require is your date of birth, telephone number and the DRUGStore Pharmacy 9-digit prescription number. For additional information, please read the Privacy Policy.

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Pharmacy - Why do you need my date of birth?

Our ability to identify you by your date of birth helps us in protecting your privacy and assists us in validating you as our patient.

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Pharmacy - How do I sign up for the e-prescription service?

There is no sign up required. When you want to use the e-prescription service, just go to www.drugstorepharmacy.ca and click on . The entire process will only take a minute.

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Pharmacy - Can I use e-prescription if my doctor has changed?

No. You must inform your new doctor of the medications you are currently taking and your new doctor must authorize that he/she wishes you to continue on these medications. Please contact your DRUGStore pharmacist to ensure that your treatment is not interrupted and you continue to receive the appropriate medications.

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Pharmacy - How does e-prescription work?

You must personally drop off your prescription at any DRUGStore Pharmacy for the initial dispensing of your maintenance medication. When you would like your prescription refilled, you can use e-prescription to place your refill order.

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Pharmacy - How long does it take for a refill order to be processed by e-prescription?

We require a minimum of 24 hours to process your refill order. However, when using e-prescription, you select the date that you would like to pick-up your prescription.

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